How To Report Maintenance

It is a requirement that all maintenance items are reported and recorded in writing.

Fortunately, as a renter with Harcourts Asap, you have several options to choose from to make this process as seamless and simple as possible.

Please see below for your options on how to report maintenance.

Please note: It is imperative that you keep us up to date with changes to your contact details as this is how the system recogonises your maintenance request.

Reporting Maintenance

Please lodge your request through Property Tree Maintenance. For urgent issues, call our office during the hours listed below.

Office Hours
Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Sundays and Public Holidays: Closed

For urgent matters outside these hours please call the office number and leave a voicemail with your full name, contact information, property details, and a detailed description of your issue.

Urgent Maintenance Issues
Immediate attention is required for the following:

Burst water service
Blocked or broken toilet system
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
Failure or breakdown of any essential service or appliance provided by the rental provider (e.g., hot water, cooking, heating, or laundry facilities)
Failure or breakdown of a cooling appliance or service provided by the rental provider
Failure or breakdown of the gas, electricity, or water supply
Failure or breakdown of any safety-related device, including smoke alarms or pool fences
Any fault or damage rendering the property unsafe or insecure, such as pest infestation or the presence of mold or damp related to the building structure
An appliance, fitting, or fixture that is not working properly and causes substantial water wastage
A serious fault in a lift or staircase

Please submit your maintenance request via the above channels, with as much information as possible.

Should you experience flooding or serious flood/storm damage, please contact the SES 132500. If life threatening please call 000.

Maintenance Quick Tips

Heater Not Working?

Often just needs to be reset. Can be done by switching off mains power or outside unit and switching back on. Often the heater requires the pilot light to be re-lit. Check gas is turned on at the meter.

Toilet Running?

Turn off taps at the wall.

Burst Pipes, Badly Leaking Tap or Running Tap?

Switch water off at the mains which is usually located outside at the front of the property.

Issue with remote Garage Door?

Change Battery in Remote Control. Check the tracks are clean and that there are no obstructions. Check that it hasn’t been switched to manual, via the red cord.

Power Outage?

Check your safety switch is in the on position and that there are no known outages in the area. Try unplugging everything to make sure a faulty appliance has not tripped your safety switch. Link to view United Energy outages in the area here.

No hot water?

Make sure your pilot light is lit.